As I was attempting to clean my apartment yesterday, I came across a flyer that had been given to me long ago. I never looked at it, I rarely do, but decided to actually read it before throwing it away. It’s a coupon for an unlimited lunch buffet at a nice place on the main street in town (Nevsky). It costs 250 roubles, which at about nine dollars is a little steep for my blood - even in America, let alone Russia. Though since I was supposed to have lunch with a friend today, I figured I’d splurge and make it the centerpiece of a day of lounging around the city center. Afterall, it’s all-you-can-eat, and I thought I might make it the main meal of the day.
We walked in, and the place looked pretty nice. It was in the courtyard of an 18th-Century building. The buffet certainly looked acceptable, lots of Russian salads (all with mayonaise), vegetables, and with fish and chicken as the staples. So we decided to give it a try. I sampled a bit of each salad, and selected a chicken breast. The salads were all bland, and the chicken not cooked. At this point, in America, I would complain to the chef. Over here, handicapped by my lack of Russian, and cowed by the nearly 2 years of horrible customer service, I decided to let it go and just fill my plate up with vegetables and rice. I would have expected spices of some sort, but the restaurant felt all that was necessary was to cover the vegetables and rice with butter. Incidentally, they had bread, but no butter available to put on it. They must have used it all up on the vegetables.
At about this time, my body told me that I was no longer hungry. Though this was due more to having lost my appetite than satiated my hunger. The restaurant had filled up with French and German tourist groups, and one or two were starting to leave. I was tempted to just get up and walk out with them. The wait staff would never had noticed, and I did not want to pay for a crappy, undercooked buffet. However, my conscience got the better of me, as it unfortunately usually does. We called the waiter over. The coupon says that you can turn it in for a dollar off of the meal, and it expires on September 1, 2005. The waiter promptly tells me that they no longer accept the coupons. I inquire as to why, and the kid can’t give me an explanation. So in addition to overcharging for bland, raw food, the restaurant drew me in with outright fraud. Now I’m really starting to think I should’ve played “French tourist” when I had the chance.
I once more swallow my displeasure and give the waiter a 1,000 rouble note to pay the 558 rouble tab. Why 558, and not 500? Because the buffet doesn’t include drinks. Not even tea. He takes the money and disappears. A few minutes later he returns to the table and asks if anyone brought us our change. I think to myself for a second, “You’re our waiter. Why would someone else have brought us our change?” Of course, this being Russia, questions like this need not be asked. I politely respond that no, nobody has brought my change. He then asks, “It was 460, right?” I get better service at McDonalds for half the price. Actually, no, it wasn’t 460, it was 462. Not that I’d normally bicker over 2 roubles (around 7 cents), but this was just getting ridiculous.
I confirmed that it was indeed 462, and then accepted the 460 when he told me that was all he had. I promptly left, and promised myself never to return.
Lesson of the Day: If you ever get crappy food and bad service - worse than usual I mean - and you’re in a touristy place on Nevsky, just act like you’re part of one of the tours, and leave without saying a word.